Terms & Conditions | Glod Services

Background

Welcome to www.glodservices.com.au (“Website”). The website is owned and operated by Glod Services (ABN 82 625 516 154) (“Glod Services”) through which customers (“Users”) can book a cleaning services (“Services”), by submitting a booking request. These terms and conditions form a contract between Glod Services and the Users for the use of the Platform (“Terms”). Access to and use of the website, or any of its associated services, is provided by Glod Services.

The User enters into two contractual relationships. The first contract being with Glod Services, governing the access to and use of the Website in accordance with the terms and conditions of this Agreement. The second contract being with Glod Services as agent for the Cleaner for the provision of the Cleaning Services (“Services Agreement”).

Please read these terms and conditions carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

Definition and Interpretation
1. In these Terms (including the recitals), unless the context otherwise requires:
  1. “Booking” means the booking made by you for the provision of Cleaning Services;
  2. “Booking System” means online systems which enable you to make a Booking;
  3. “Service Fee” means the fee, as advised by Glod Services from time to time, (inclusive of goods and service tax, if applicable) for the Cleaning Services charged and invoiced by Glod Services;
  4. “Intellectual Property Rights” means all present and future rights anywhere in the world in relation to copyright, trademarks, designs, patents or other proprietary rights, or any rights to registration of such rights whether existing before or after your access to the Website;
  5. “Website Content” means all material, content and information made available on the Platform including but not limited to written text, graphics, images, photographs, logos, trademarks, audio material, video material and any other forms of expression;
  6. “you”, “your” means you as the user of the Website.
2. In these Terms, unless the context otherwise requires:
  1. headings are for convenience only and do not affect its interpretation or construction;
  2. the singular includes the plural and vice versa;
  3. references to recitals, clauses, subclauses, paragraphs, annexures or schedules are references to recitals, clauses, subclauses, paragraphs, annexures and schedules of or to these Terms;
  4. words importing a gender include other genders; the word “person” means a natural person and any association, body or entity whether incorporated or not;
  5. where any word or phrase is defined, any other part of speech or other grammatical forms of that word or phrase has a cognate meaning;
  6. a reference to any statute, proclamation, rule, code, regulation or ordinance includes any amendment, consolidation, modification, re-enactment or reprint of it or any statute, proclamation, rule, code, regulation or ordinance replacing it;
  7. all monetary amounts are in Australian currency;
  8. a reference to time refers to Eastern Standard Time;
  9. “includes” is not a word of limitation; no rule of construction applies to the disadvantage of a party because these Terms are prepared by (or on behalf of) that party
  10. a reference to any thing is a reference to the whole and each part of it;
  11. a reference to a group of persons is a reference to all of them collectively and to each of them individually; and
  12. a reference to a document includes all amendments or supplements to, or replacements or novations of, that document.
Terms and Conditions
1. Access to and use of this Website is governed by these Terms.
2. Glod Services reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Glod Services updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of Terms for your records.
3. You acknowledge that any hyperlinks or other redirection tools taking you to other operated by third parties that appear on the Website (“Third Party Sites”) are not controlled by Glod Services and do not form part of the Website. You agree that you will not hold Glod Services liable or in any way accountable for anything that occurs on any Third Party Site.
Acceptance
1. By accessing or using the Website you expressly agree to be bound by these Terms, and you agree that these Terms shall apply to all Cleaning Services that you book via the Website.
2. Notwithstanding clause 3.2, you may not accept the Terms or access the Platform if:
  1. you are not of legal age to form a binding contract with Glod Services; or
  2. you are a person barred from entering into contracts under legislation, in which case, you must immediately leave the Website.
3. By accepting the Terms, you agree that this is clear and unequivocal proof that the Terms are not unconscionable, that there is no unfair bargaining power or position, that there is no duress, and that you have carefully read and understood the Terms.
4. If you do not understand any part of the Terms you should seek independent legal advice.
User Profile
1. You will be required to register your personal information, including your name, address, phone number and payment details on the Website in order to make a Booking (“User Profile”).
2. You confirm that you are at least 18 years of age and possess the legal authority to use the Booking System in accordance with these Terms. You also agree that all information supplied by you in using the Website and the Booking System will be true and accurate at all times.
3. Glod Services may delete or block User Profiles at its own discretion. Blocked users are prohibited from setting up a new User Profile.
Booking System
1. You may request a Booking via the Booking System. You will receive a Booking confirmation, payment receipt/tax invoice and the Services Agreement that constitutes the contractual relationship between you, Glod Services as agent for and on behalf of Cleaner that you are deemed to have entered into for the provision of the Cleaning Services.
2. Glod Services will then make your contact details, location, requested time and the scope of the Service available to its Cleaner network. An available Cleaner will then confirm its acceptance of the Booking.
3. If the requested Cleaner cannot fulfill your Booking, Glod Services will arrange an alternative Cleaner for the requested Booking time.
4. If the requested Booking cannot be facilitated, Glod Services will arrange an alternative time for the Cleaning Service with you and a Cleaner.
5. You are not permitted to engage the Cleaning Services of a Cleaner other than through the Booking System on the Website.
6. The Booking System is provided on the Website to enable you to make legitimate Bookings and to make payments for those Bookings, and for no other purposes.
7. Any speculative, false or fraudulent Booking is prohibited. You agree that the Booking System will only be used to make legitimate Bookings for you or another person for whom you are legally authorised to act. You acknowledge that abuse of the Booking System may result in you being denied access to the Booking System.
8. Glod Services has the right at any time to add, change or withdraw functions available on the Platform at its own discretion.
Prices and Estimates
1. You acknowledge and agree that the price quoted for your Booking is an estimate only (“Estimate”), and the actual price charged may vary depending on the type and scope of work/services needed.
2. After the Cleaner has arrived at your home/premises, the Cleaner will further assess the problem or work to be performed. If the Cleaner determines that the work required is greater than what was initially contemplated, the Cleaner will advise you and generate a new estimate reflecting the increase in scope of the Cleaning Services. If you approve the revised estimate, the Cleaner will complete the work. If you do not approve, the Cleaner will take reasonable efforts to complete some or all of the work specified on the original Estimate, the pricing for which you had previously agreed to, or, if the Cleaner is unable to do so, the Booking shall be deemed cancelled.
Payment
1. At the time of making a Booking, your payment details will be transferred to Stripe secure payment gateway and upon the successful booking, Glod Services will take payment for the Booking. You must ensure that sufficient funds are available for debit at that time. Fees and charges relating to insufficient funds at time of debit may be passed onto you
2. On receipt of the Cleaning Fee, Glod Services will hold the Cleaning Fee on behalf of the Cleaner until such time as it accounts to the Cleaner, pays a refund to you (if you are entitled to a refund) or credits payment of our fees and charges. No interest will be payable by Glod Services to you or the Cleaner on amounts held by Glod Services.
3. Glod Services will issue you with a receipt for your payment of the Cleaning Fee. You may request for a Tax Invoice and Glod Services will provide you with a Tax Invoice for the Cleaning Services rendered by the Cleaner within a reasonable time of your request.
4. If the User is entitled to a refund in accordance with the Cleaning Agreement, Glod Services will process the refund as soon as practicable after the right to the refund arises.
Changes and Cancellations
1. You can cancel or amend a Booking free of charge, up to 24 hours before the Cleaning is scheduled to begin.
2. If you cancel or amend a Booking within 24 hours before the Service is scheduled to begin, you will have to pay cancellation costs equivalent to the value of the total booking fee.
3. You cannot amend, extend or cancel a Booking during the performance of the Services.
4. The Cleaning Agreement shall expire once the Services under the Booking have been performed.
5. If the Cleaner is unable to fulfil a confirmed Booking (in full or part), Glod Services will attempt to find you a replacement Cleaner. If we cannot find you an alternative Cleaner, we will reschedule your Booking to a new time which suits you. If we cannot find a suitable time for you, you may cancel the Booking at no charge.
Cleaning Services
1. Glod Services operates the Website as a third party facilitator for the Cleaning Services and provides you with the platform to purchase the Cleaning Services.
2. Glod Services is not an agent or broker for you. You enter into any transaction with Glod Services on behalf of a Cleaner entirely at your own risk.
3. Glod Services uses their best efforts to monitor the Cleaning Services offered by a Cleaner. However, Glod Services does not make any representation as to the safety, quality, condition or description of any products used or Cleaning Services provided by Cleaner. Any issues regarding safety, quality, condition or description should be notified to Glod Services, who will then pass the issue onto the Cleaner designated to your Booking. You should refer to the terms and conditions of your Cleaning Agreement for further information.
4. All bookings are subject to Cleaner availability.
Dispute Resolution Policy
1. Most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at support@glodservices.com.au. You agree to make the circumstances of any dispute known by notice in writing to this email address before taking any other action.
2. In the unlikely event that Glod Services is unable to resolve a complaint you may have (or if Glod Services has not been able to resolve a dispute it has with you after attempting to do so), you agree to resolve any claim, cause of action or disputes you have with Glod Services arising out of or in relation to these terms and conditions exclusively in the courts exercising jurisdiction in the state of the New South Wales and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims.
3. Glod Services welcomes any feedback, comments and complaints you may have in respect of the Cleaning Services and the Cleaners, however, you acknowledge the Cleaner is the sole provider of the Cleaning Services.
Security of Payment
1. Glod Services has taken all practical steps from both a technical and systems perspective to ensure that all of your information is well protected. A secure payment gateway is used to process all transactions and credit card details. Glod Services does not give any warranty or make any representation regarding the strength or effectiveness of the secure payment gateway and is not responsible for events arising from unauthorised access to your information.
Privacy
1. In this clause Personal Information means information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably ascertained, from the information or opinion.
2. Glod Services collects and stores Personal Information you enter into the User Profile. Personal Information collected by Glod Services will be maintained in accordance with our Privacy Policy available at www.glodservices.com.au/privacy
3. You agree that Glod Services will disclose your Personal Information, including your name and address to the Cleaner in order for the Cleaner to carry out the Cleaning Services.
4. Both parties must abide by all relevant Australian Privacy Principles set out in the Privacy Act 1998 in their collection, use, disclosure and storage of Personal Information.
Intellectual Property
1. The Website Content is protected by copyright and Glod Services reserves all Intellectual Property Rights which may subsist in the Website Content and/or the Platform.
2. By accepting the Terms, you are granted a non-exclusive licence to:
  1. view the Glod Services website;
  2. print pages from the Glod Services website in its original form; and
  3. download any material from the Glod Services website for caching purposes only.
3. You must not, without Glod Services’s prior written consent which may be withheld at its absolute discretion:
  1. copy, republish, reproduce, duplicate or extract Platform Content;
  2. redistribute, sell, rent or licence any Platform Content; or
  3. edit, modify or vary the Platform Content.
Acceptable Use
1. You must not use, or cause this Website to be used, in any way which:
  1. breaches any of these Terms
  2. infringes Glod Services’s or any third party’s Intellectual Property Rights;
  3. is fraudulent, illegal or unlawful; or
  4. causes impairment of the availability or accessibility of the Platform.
2. You must not use, or cause this Website to be used, as a medium which stores, hosts, transmits sends or distributes any material which consists of:
  1. spyware;
  2. computer viruses;
  3. Trojans;
  4. worms;
  5. keystroke loggers; or
  6. any other malicious computer software.
Indemnity and Liability
1. General indemnity
  You agree to indemnify Glod Services, on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which Glod Services may pay, suffer, incur or are liable for, in relation to any act you do or cause to be done, in breach of these Terms.
2. General limitation of liability
  We will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents or use of or reliance on Website Content or otherwise in connection with the Website.
3. Cleaning Services Liability
  To the full extent permitted by law, Glod Services will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with a Cleaner or the offer or supply of (or default in supplying) the Services.
4. Information Accuracy
  You acknowledge and agree that some of the Website Content may be provided by way of blogs or comments made by other users of the Platform, and that Glod Services does not accept any responsibility or make any representation for the accuracy of such information or your reliance on the same. The Website Content is provided to you as general information only and is not intended to substitute or replace the advice of a duly qualified professional (where applicable).
5. Acceptance
  By using this Website, you agree and accept that the indemnity and limitations of liability provided in this clause 15 are reasonable.
Warranties and Representations
1. The use of this Website is at your own risk. The Website Content and everything from the Website is provided to you on an “as is” and “as available” basis without warranty or representation of any kind.
2. None of Glod Services’s affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors make any express or implied representation or warranty about the Platform Content or Platform
General Provisions
1. Any provision of, or the application of any provision of these Terms which is prohibited in any jurisdiction is, in that jurisdiction, ineffective only to the extent of that prohibition.
2. Any provision of, or the application of any provision of these Terms which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction
3. If a clause is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in these Terms.
4. These Terms shall be governed by and construed in accordance with the law for the time being applicable to New South Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of New South Wales.